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Shipping & Returns Policy
Shipping Times
Covid Care Kit Australia will make every effort to dispatch your order in a timely manner, delivery times are indicative only and we are not liable for shipments which do not arrive at the expected time. To avoid delays in transit, we suggest you provide an attended business address such as a work address where someone you trust will be available to receive the order during normal business hours. Our courier drivers cannot call prior to delivery.
Click & Collect
Click & Collect is available for customers who prefer the convenience of collecting their order in person. Simply pay online or pay at pick-up and select 'Click & Collect' in the Shipping Options. The CCK team will contact you when your order is ready for collection. You can collect your order from:
Covid Care Kit Australia Perth Warehouse
39 Bassendean Road
Bayswater WA 6053
Pick up Available
8:30am – 4:30pm (Mon-Fri)
(08) 9278 2778
Orders
Orders placed with us are subject to our acceptance. Unless agreed with you we are not required to dispatch any order until we have received payment in full for all items on the order.
Returns
Returns will not be accepted unless prior arrangements are made with our Administration Department, stating clearly the reason for the goods being returned. Where appropriate we will issue you with a Return Authorisation Number. Any goods returned to us without a Return Authorisation Number may not be processed.
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Claims for short deliveries and damaged/faulty goods will not be recognised unless notified within 48 hours of receipt of goods. If goods have been accepted by your carrier, any claim for shortages or damaged goods should be directed to the carrier.
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Goods sold as “stock clearance” or specially bought in will not be accepted for return under any circumstances
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Any arrangement to return goods; should be made within 14 days of receipt. We will not be bound to consider claims beyond 14 days of receipt of goods.
Stock
We aim to keep the stock on our website as accurate as possible. However if for some reason the stock is unavailable at the time you place your order we will advise accordingly. Items on your order cannot be reserved until we have received payment in full for those items.